Shipping policy
📦 SINBNE Shipping Policy
1. Processing Time
All orders are processed within 2–3 business days after payment is confirmed.
During peak periods (such as holidays or new product launches), processing times may be slightly longer.
You will receive an email notification once your order has been shipped.
Note: Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Hong Kong | 1–3 business days | SF Express / Local Courier |
| Japan / Singapore / Taiwan / South Korea | 5–10 business days | International Standard |
| United States / Canada / Europe | 7–15 business days | International Standard |
| Rest of World | 10–20 business days | International Standard |
Note: Delivery times are estimates only and may vary depending on customs clearance, courier delays, or local holidays.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment at any time using the provided tracking link.
4. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and fees once the shipment reaches your country.
These charges are the customer’s responsibility.
SINBNE has no control over these charges and cannot predict their amount.
5. Undeliverable or Returned Packages
If a package is returned due to:
- Incorrect or incomplete address
- Failure to collect the package
- Refusal to pay customs duties
👉 The customer will be responsible for reshipping costs.
6. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of delivery.
Please include your order number and photos of the item/package.
We will work with the carrier to resolve the issue as quickly as possible.
7. Order Issues & Support
If you experience any issues with your order, please contact us within 45 days of the order date.
We will do our best to assist you and provide a suitable solution.
8. Contact Us
If you have any questions about shipping or your order, please contact us: